Case Study – Five Hotels & Resorts
Project Details
Client Name: Five Hotels & Resorts
Partner with us to accelerate development
Customer Overview
Five Holdings is a global luxury hospitality chain with operations across multiple countries, relying on
over 100 virtual machines running on VMware Cloud (VMC) on AWS to support vital systems including
reservations, guest services, and internal operations. Following Broadcom’s acquisition of VMware, the
group faced skyrocketing licensing costs, unclear support channels, and strategic uncertainty —
leaving them locked into a costly and inflexible platform, halting modernisation plans and preventing
adoption of cloud-native services.
Challenge Overview
- Sudden 3× rise in VMware licensing costs — annual spend exceeding USD 800,000
- Lack of pricing transparency and poor vendor support following the Broadcom acquisition
- Strategic uncertainty stalling modernisation efforts and blocking AWS-native adoption
- Rigid, expensive infrastructure with limited scalability across global hotel properties
- Operational risk to guest-facing and backend systems across all hotel locations
- No structured pathway to modernise without impacting live hospitality operations
Solution Overview
F9 Infotech implemented a strategic two-phase migration leveraging Nutanix Cloud Clusters (NC2) on AWS. Phase 1 performed a seamless lift-and-shift retaining the existing network architecture and security posture. Phase 2 progressively migrated workloads to AWS-native services.
- Phase 1: Lift-and-shift to NC2 on AWS EC2 Metal instances — zero disruption to guest or backend
operations - Phase 2: Phased workload modernisation onto AWS-native services: EC2, EKS, Lambda, S3, and
Redshift - Secure landing zone established with IAM best practices, integrated logging, and monitoring
- AWS Lambda configured for automation; WAF and NLB deployed for enhanced security and
performance - Improved scalability and agility across all global hospitality properties
Benefits Delivered to Customer
Annual infrastructure spend reduced from USD 800,000+ to USD 480,000 — delivering USD 320,000/year (40%) in verified cost savings, with 60% faster provisioning and projected ROI within 18 months.
QUALITATIVE RESULTS
- Smooth and timely migration with zero disruption to guest services or backend operations
- Enhanced security, operational visibility, and scalability across all global properties
- IT team now operates with improved agility, faster provisioning, and reduced vendor risk
- Successful transition from rigid VMware dependency to flexible AWS-native environment
- High client satisfaction with strategic clarity, execution quality, and modernisation roadmap
- Restored confidence in cloud strategy with predictable, optimised spend going forward
STRATEGIC OUTCOMES
| ✓ | Eliminated VMware Dependency & Vendor Lock-In |
| ✓ | Significant Cost Optimisation with Predictable Spend |
| ✓ | Business Continuity with Zero Guest Impact During Migration |
| ✓ | Future-Ready Cloud Architecture for Global Operations |
| ✓ | Improved Agility & Faster Time-to-Market |
| ✓ | Enhanced Security & Governance Posture |
| ✓ | Operational Stability & Reduced Support Overhead |
| ✓ | High Availability & Scalable Global Operations |
| ✓ | Clear ROI & Business Alignment within 18 Months |
About F9 Infotech
F9 Infotech is a global consulting and system integration company headquartered in the UAE, operating across the Middle East, India, Singapore, Canada, the USA, KSA, and Ireland. We specialize in emerging technologies with strong capabilities in IT infrastructure modernization, cloud computing, and cybersecurity.
We support enterprises through end-to-end cloud managed services and innovative strategies that accelerate their cloud journey. In cybersecurity, we deliver comprehensive services including vulnerability assessments, penetration testing, SOC solutions, risk management, and compliance consulting, backed by AI-driven threat detection and proactive monitoring.
With a proven global track record, cutting-edge technology investments, and a highly skilled team, we deliver secure, scalable, and customer-focused solutions that help businesses overcome challenges and achieve growth.